Frequently Asked Questions
Where are you located?
We are located in Johannesburg.
Are all the products you sell authentic and original?
YES! All our products are guaranteed to be 100% original branded products procured directly from the manufacturers or authorized distributors. Beware of copies and imitations! If you have verifiable evidence that any product you buy from us is fake or not original we will gladly refund you, subject to our return and refund policy.
Why has the price changed for a product I ordered last month?
As the Rand Dollar exchange is ever changing, our prices will reflect this from month to month
Are any of your products expired?
NO, All of our products are well within their dates of expiry. We move stock quickly due to the discounted rates we offer so our products are Fresh.
Can you put a product aside for me until a later date?
Unfortunately, we don’t put products aside but do offer a payment plan with Payflex, which you can select at checkout.
Are you able to order certain products for me?
Unfortunately we are unable to offer custom orders.
What Shipping Options do you offer?
Please see shipping options here
How quickly do you ship orders?
99% of our orders ship within 24hrs. Mon-Friday (Excluding Puplic Holidays)
Can I select a specific time for my order to be delivered?
We can request that the courier deliver at a certain time but cannot guarantee it as they have their own routes and times planned. If you would like to request this, please contact the courier directly once you have received your email with tracking details from us.
What is your return policy?
Please visit our return and refund policy page here.
Do you work with any Bloggers/ Influencers or offer Sponsorships?
We are not working with any Bloggers/Influencers at this time or offering any sponsorships.