Frequently Asked Questions
Are all the products you sell authentic and original?
YES! All our products are guaranteed to be 100% original branded products procured directly from the manufacturers or authorized distributors. Beware of copies and imitations! If you have verifiable evidence that any product you buy from us is fake or not original we will gladly refund you, subject to our return and refund policy.
How can you sell brands that nobody else in South Africa has?
Through our offices in New York we source products that make amazing gifts. Since we have access to the most desirable and unique stores and brands in the world, we're able to deliver them to South African buyers.
What is your return policy?
Please visit our return and refund policy page here.
Why do some Korean products have dates stamped on them that have already passed?
Unlike most beauty products that feature a printed expiration date, Korean beauty products sometimes only feature the data of manufacture. Korean beauty products typically last between 30 and 60 months (2.5 years and 5 years) unless otherwise dictated by an expiration date.
You can find more information here
What Shipping Options do you offer?
Please see shipping options here